About On Time Experts

The On Time Experts will take care of your residential heating and air conditioning needs the fastest and best way possible.  We don’t cut cornersWe’re never late.  We’ll always treat ya like family, whatever it takes.

We’re the no-surprise, super-wise, do-it-right-the-first-time guys…

Hi, I’m Randy Kelley, the owner.  I hate the way big corporate stores only seem to care about what they can get out of your wallet.  And if they screw up, you end up talkin’ to manager after manager to get what you deserve.  That’s why I empower my guys with an unlimited budget to make it right, whatever it takes.  You deserve great service the first time.  But if something ever goes wrong, you got us on your side to make it right.

What We Stand For and Against

On Time or Your Repair is Free – We’re never late.  And to make sure we’re not, if we ever show up late when you make a repair appointment, I don’t care how much it was going to cost, your repair is free.

We make appointments for the first available 1 hour window of time that fits your schedule.  Then we’ll give you a call to let you know we’re on our way.  You won’t waste your day waiting for us between eight and five.  And we won’t be late.  Or you ain’t paying’.

Do it Right the First Time or Make it Right, Whatever it Takes – we don’t make excuses.  If a mistake happens, every On Time Experts employee is empowered with an unlimited budget to make it right.  If you still don’t feel it’s right, call me, Randy Kelley, at 214-321-8664 x110.  Whatever it takes means you satisfied, whatever… it… takes.

You’ll talk to a real person whenever you call. – If you have an after-hours emergency, you won’t get an answering machine or an answering service in another state or country.  We answer the phone here in Dallas and then schedule a tech to take care of you at your earliest convenience.

Our Front of the Line Family gets VIP Treatment – guaranteed 24-hr. service, 15% repair discounts, $100/yr Franklin Fund for new systems, 2 Tune-ups a year, Forever Fixed Guarantee, even a dedicated VIP hotline.

See all the Front of the Line Family benefits...


EPA-Certified HVAC Services

Accreditation to keep you safe and comfortable

In order to stay safe and comfortable in your home, you need the assurance that your HVAC units are safely and properly installed – and that they continue running that way – to keep your home’s many inhabitants safe from harm.

If handled incorrectly, refrigerants from air conditioners have the potential to heavily pollute your home and the environment. Other HVAC units deplete the ozone layer or contaminate clean air if not properly installed or maintained.

Fortunately, On Time Experts is EPA certified to safeguard your home and the environment. Our certification from the Environmental Protection Agency (EPA) ensures that you are kept safe when it comes to proper purchasing, handling and storing of commercial refrigerants and other potential HVAC pollutants.

To obtain EPA certification, On Time Experts must pass a rigid series of tests and continually meet stringent environmental guidelines and requirements. These precautions certify the safety and comfort of your home and the air we all breathe.

Have a question about our EPA-certified services or any other HVAC accreditation? Contact a Comfort Consultant from On Time Experts today.


Home Comfort Process

Dallas HVAC services for your home comfort

Your home is your sanctuary, your refuge from the elements and the world outside. It should be a place of comfort and calm for you and your family.

On Time Experts understands because we feel the same way! That’s why we’ve designed our Home Comfort Process to preserve the comfort of your home and all its inhabitants.

Even before your Comfort Consultant arrives, you receive an email with his or her name, photo and credentials plus a list of repairs and services scheduled. After all, you shouldn’t have to invite a stranger into your home!

When your OTE Comfort Consultant arrives at (or before) the appointed time, he or she takes every precaution necessary to protect your home and your comfort, including:

  • Parking on the street to leave your driveway open
  • Wearing boot coverings to protect your flooring
  • Leaving your home as clean (or cleaner!) than he or she found it

After each appointment, you receive an email asking you to rate your experience and calculate your consultant’s home comfort score in exchange for a discount off of your next HVAC service.

Choose On Time Experts for Dallas HVAC services engineered around your home comfort.


HVAC Service Area

Heating & AC repair pros in DFW

On Time Experts provides furnace and AC repair and installations as well as other HVAC services to the entire Dallas region.

Our Comfort Consultants are available to help you in any of the following cities: 

  • Addison
  • Allen
  • Balch Springs
  • Colleyville
  • Dallas
  • Fairview
  • Farmers Branch
  • Fate
  • Flower Mound
  • Forney
  • Frisco
  • Garland
  • Grapevine
  • Heath
  • Highland Park
  • Irving
  • Lucas
  • Mesquite
  • McLendon-Chisholm
  • McKinney
  • Murphy
  • Parker
  • Plano
  • Richardson
  • Rockwall
  • Rowlett
  • Sachse
  • Sunnyvale
  • Southlake
  • University Park
  • Wylie

If you’re in need of air conditioner or furnace repair or any other HVAC service, contact us today.

For 24/7 emergency service, please contact your closest office directly at (Dallas) 214-414-1002, (Plano) 972-543-6530 or (Rockwall) 972-961-3962.