Podcast: Gina’s OTE Story

Gina’s OTE Story Gina started working at the On Time Experts when she was 18 years old. Listen in to find out how it grew into a career she loves.

What is a Care Expert?

When you call us at the On Time Experts, we want you to a feel like a priority. As a care expert, it’s my job to truly listen to your needs and find a solution. The other day we had a client call that was having an issue with her system. She was an elderly Read more…

Watch: How Do I Keep My Drain Line from Clogging Up?

How Do I Keep My Drain Line from Clogging Up? If your drain line clogs up, water could overflow through your ceiling and light fixtures, causing major damage along the way. The simple installation of a pan treatment will help you avoid all that headache and cost. A clogged drain and water damage may not Read more…

Podcast: Do I Need Maintenance on a Brand New System?

Do I Need Maintenance on a Brand New System? The more you maintain your HVAC, the longer it’s going to last. In this podcast, Randy tells us why you need to maintain your brand new air conditioning and heating system, even if you didn’t maintain the last one.    

Shay on Customer Care

I work as a production expert, supporting our staff and problem solving. But I think one of the most important parts of my job is customer care. It’s the part I love most. When I’m not on the phone taking care of problems, or finding solutions and getting things done physically, I’m talking with our Read more…

Watch: Do I Need a Floor Saver?

Do I Need a Floor Saver? A floor saver is a safety device we put into the primary drain line of a system that’s in a closet, to protect wood floors and carpeting. It’s a small investment that could save you thousands. We’ve seen the damage that can happen when a homeowner doesn’t have a Read more…

Podcast: Why is Water Dripping Down the Side of My House?

Why is Water Dripping Down the Side of My House? Water dripping and a big ol’ rust stain on the side of the house are signs that you have a drain line issue. Listen in to find out what is going wrong and how we can help you fix it.

What is a Production Expert? Shay Weighs In.

As a production expert, I have a multi-faceted support role here at the office. It’s my privilege to make sure our customers get world-class service. I work with the entire staff throughout the office, from the young ladies and gentleman in customer service who take your call, to the parts department. I help support not only Read more…

Watch: Do I Need a Ceiling Saver?

Do I Need a Ceiling Saver? If your air conditioning system is in the attic, you need a ceiling saver. It’s a safety switch that can save you major headache and money. It may not happen, but it’s always a possibility. And for just a few bucks, you make sure that it never happens. Call Read more…

Podcast: What is a Compressor Saver?

What is a Compressor Saver? With most systems, the compressor starts under a heavy load. The outdoor unit draws such high amperage, that it actually spikes your electricity bill with each start. Listen in to find out how a compressor saver can help.