I love everything about the On Time Experts team. I love their spirit, their attitude, and the fact that they really want to take care of our clients.
Do we sometimes have off days? Absolutely. But we’re going to do whatever it takes to make the customer happy.
From the moment the phone rings, our call takers have smiles on their faces. We know that when you call, it’s because you have a drain line clogged, your heater’s broken down, or you’re without air conditioning. And our team empathizes with that.
The number one thing it takes to be an On Time Experts is a good attitude. You have to want to take care of your coworkers and clients every day. A client feels that good attitude from the moment the technician walks up to the door.
We spend a lot of time training our team to make sure they know how to deliver excellent service and go above and beyond to make our clients happy. That “whatever it takes” attitude is what I love most about our team.